Discover agentic AI: the example of a travel agency
Multi-Agent AI System
Revolutionize the customer service of a travel agency with a collaborative artificial intelligence that transforms every interaction into a personalized experience
Agentic AI Architecture + MCP
An ecosystem of specialized AI agents that intelligently collaborate to meet all your passengers' needs, connected via the MCP protocol for seamless communication between systems
Triage Agent
Intelligently analyzes and routes each request to the appropriate specialized agent. Understands customer context and intent.
FAQ Agent
Instantly answers questions about policies, baggage, onboard services, and procedures using its optimized knowledge base.
Seat Reservation Agent
Manages seat changes, checks availability, and processes change requests with real-time confirmation.
Travel Search Agent
Connected to the Amadeus API for real-time searches of flights, hotels, and cars with live data and updated pricing.
Technical Specifications
A robust and scalable architecture designed for performance and integration
MCP Protocol
- Model Context Protocol for connected agents
- Seamless communication between systems
- Structured data exchange
- Native integration with external tools
- Modern industry standards
- Scalability and interoperability
Tech Stack
- Python Flask API with secure CORS
- OpenAI Agents with intelligent handoffs
- Amadeus Travel API integration
- Embeddable ES6+ JavaScript widget
- In-memory persistent sessions
- Integrated logging and monitoring
Intelligent JSON Management
- Automatic JSON/text format detection
- JSON → formatted text conversion
- Standardized booking buttons
- Robust fallback post-processing
- 100% controlled and predictable format
- Markdown and emoji support
Security & Performance
- Authorized domain validation
- Intelligent rate limiting
- Input sanitization
- Secure sessions
- Robust error handling
- Real-time monitoring
APIs & Integrations
- Comprehensive RESTful API
- Health and monitoring endpoints
- Self-configuring widget
- Amadeus real-time data
- WebSocket-ready
- Extensible and modular
JSON Response Processing
Our system automatically detects JSON responses from the Amadeus agent and converts them into formatted text with interactive buttons.
Intelligent processing: structured JSON → conversion → perfect final format.
Advanced Features
Capabilities designed to optimize user experience and simplify integration
Real-Time Search
Direct access to Amadeus data for flights, hotels, and cars with live pricing and availability.
Intelligent Routing
Contextual analysis of requests and automatic routing to the most appropriate agent.
Embeddable Widget
Modern, responsive chat interface with booking modals and intelligent suggestions.
Persistent Sessions
Context maintained throughout the conversation with history and user preferences.
Mobile-First
Responsive design optimized for all screen sizes with full-screen mobile mode.
Optimized Performance
Sub-second responses, intelligent fallback, and robust error handling for maximum reliability.
Try the Live Demo
See our multi-agent system in action with real Amadeus data and a fully functional interface
🎯 Click the icon at the bottom right / widget to test the AI agentTangible Benefits
Measurable results for your customer service and operational efficiency
Support Reduction
Automatic handling of the majority of customer inquiries with instant and accurate responses.
Continuous Availability
Customer service active continuously without interruption for optimal customer satisfaction.
Response Time
Ultra-fast responses with real-time data and intelligent handling of complex requests.
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