Discover agentic AI: the example of a travel agency

Multi-Agent AI System - Aeronautical Revolution

Multi-Agent AI System

Revolutionize the customer service of a travel agency with a collaborative artificial intelligence that transforms every interaction into a personalized experience

🤖 OpenAI Agents ✈️ Amadeus API 📊 JSON Intelligence 🔌 MCP Protocol 💬 Embeddable Widget

Agentic AI Architecture + MCP

An ecosystem of specialized AI agents that intelligently collaborate to meet all your passengers' needs, connected via the MCP protocol for seamless communication between systems

🎯

Triage Agent

Intelligently analyzes and routes each request to the appropriate specialized agent. Understands customer context and intent.

💬

FAQ Agent

Instantly answers questions about policies, baggage, onboard services, and procedures using its optimized knowledge base.

💺

Seat Reservation Agent

Manages seat changes, checks availability, and processes change requests with real-time confirmation.

✈️

Travel Search Agent

Connected to the Amadeus API for real-time searches of flights, hotels, and cars with live data and updated pricing.

Technical Specifications

A robust and scalable architecture designed for performance and integration

🔌

MCP Protocol

  • Model Context Protocol for connected agents
  • Seamless communication between systems
  • Structured data exchange
  • Native integration with external tools
  • Modern industry standards
  • Scalability and interoperability
🔧

Tech Stack

  • Python Flask API with secure CORS
  • OpenAI Agents with intelligent handoffs
  • Amadeus Travel API integration
  • Embeddable ES6+ JavaScript widget
  • In-memory persistent sessions
  • Integrated logging and monitoring
📊

Intelligent JSON Management

  • Automatic JSON/text format detection
  • JSON → formatted text conversion
  • Standardized booking buttons
  • Robust fallback post-processing
  • 100% controlled and predictable format
  • Markdown and emoji support
🛡️

Security & Performance

  • Authorized domain validation
  • Intelligent rate limiting
  • Input sanitization
  • Secure sessions
  • Robust error handling
  • Real-time monitoring
🔌

APIs & Integrations

  • Comprehensive RESTful API
  • Health and monitoring endpoints
  • Self-configuring widget
  • Amadeus real-time data
  • WebSocket-ready
  • Extensible and modular

JSON Response Processing

Our system automatically detects JSON responses from the Amadeus agent and converts them into formatted text with interactive buttons.

Intelligent processing: structured JSON → conversion → perfect final format.

{ "type": "flight_search_results", "flights": [{ "price": 450, "currency": "EUR", "airline": "AF", "flight_number": "AF1234", "ref": "BK123456", "departure": { "airport": "PAR", "time": "14:30" } }] } // Automatically converted to: 🎫 **[BOOK NOW - Ref: BK123456]**

Advanced Features

Capabilities designed to optimize user experience and simplify integration

🔍

Real-Time Search

Direct access to Amadeus data for flights, hotels, and cars with live pricing and availability.

🎯

Intelligent Routing

Contextual analysis of requests and automatic routing to the most appropriate agent.

💬

Embeddable Widget

Modern, responsive chat interface with booking modals and intelligent suggestions.

🔄

Persistent Sessions

Context maintained throughout the conversation with history and user preferences.

📱

Mobile-First

Responsive design optimized for all screen sizes with full-screen mobile mode.

Optimized Performance

Sub-second responses, intelligent fallback, and robust error handling for maximum reliability.

Try the Live Demo

See our multi-agent system in action with real Amadeus data and a fully functional interface

🎯 Click the icon at the bottom right / widget to test the AI agent

Tangible Benefits

Measurable results for your customer service and operational efficiency

85%

Support Reduction

Automatic handling of the majority of customer inquiries with instant and accurate responses.

24/7

Continuous Availability

Customer service active continuously without interruption for optimal customer satisfaction.

< 2s

Response Time

Ultra-fast responses with real-time data and intelligent handling of complex requests.

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