Voice chatbots for small and medium enterprises (SMEs)

small company voicebot

Unlocking AI Voice Agents for SME efficiency

In the ever-evolving landscape of business, where personalized service and engaging, human-like interactions are critical, Versatik introduces a tailored Voice AI agent solution, crafted for small and medium-sized enterprises (SMEs). 

Versatik, a leader in AI automation, specializes in deploying AI voicebots capable of operating in up to 30 languages, enhancing your operations for customer support and lead generation initiatives in the global market.

 

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The challenge

Answering to customer inquiries and calls with support available 24/7, providing tailored responses, represents a significant challenge. Offering this type of multilingual service can also prove to be costly.

The solution

AI-powered voicebots respond to multiple calls 24/7, in several languages, manage simultaneous incoming calls, handle phone calls outside of office hours, and relieve employees of routine tasks.

    The results

    Increased customer and employee satisfaction through innovative strategies. Reduced costs, decreased wait times. Ability to offer truly innovative services.

      What is an AI voicebot for an SME?

      For a small or medium-sized enterprise (SME), a voice bot is a sophisticated communication tool powered by conversational artificial intelligence. It is engineered to capture, interpret, and process spoken language during interactions and then respond in a natural manner. Additionally, voicebots allow users to give voice commands and receive information specifically tailored to their queries.

      Whether it’s addressing inquiries about products and services, or facilitating appointment scheduling, voice bots are increasingly recognized for providing prompt and cost-effective responses. Conversing with a voice bot feels as natural and intuitive as speaking with a human, as the voicebot replies in its own unique “voice”.

        Versatik AI Voice agents for SMEs: key advantages

        By setting up an AI voicebot, your company’s interactions with its customers are improved:

        Immediate access to information: AI voicebots can generate tailored responses. They have instant access to up-to-date data, so they can offer personalized, high-quality information.

        Ease of use: Voice conversation simplifies the experience, significantly improving the user experience.

        Cost savings: Voice automation significantly reduces operational costs for SMEs, freeing up staff from repetitive tasks.

        Ability to handle high call volumes: AI voice agents effectively manage peak call volumes.

        Personalization thanks to data analysis: Using data gathered during customer interactions, voicebots offer personalized, tailored responses.

        Enhanced brand image: Adopting advanced technologies demonstrates your commitment to innovation and user satisfaction.

        Optimizing operations: AI-powered voice chatbots make operational processes smoother and improve the customer experience.

        Easy access: The voicebot can be accessed via a telephone number or directly on your website.

        Inclusivity: Give blind people access to the information they are looking for via a voice interface. This makes it possible to converse with a website.

        An example of a seamless workflow enabled by an AI voice agent for an SME: 

         

        • Customer Initiation: A client initiates contact by dialing a provided number or interacting with a website
        • AI Interaction: An AI voice agent promptly engages, collecting details for a customized service experience.
        • Inquiry Handling: Clients inquire about services or products, receiving comprehensive information from the AI voicebot.
        • CRM Integration: Collected details are seamlessly integrated into a Customer Relationship Management (CRM) system for efficient organization and access.

        Features of the AI voicebot for SMEs

        Latest-generation synthetic voices
        Strikingly realistic voices available in 30 languages.

        Call automation in 30 languages
        You can have a local telephone number for closer contact with your customers.

        Seamless integration with other information systems: APIs, databases, etc.
        Your AI voice bot can interact with external APIs in real time, or databases to consult specific information, or perform actions such as scheduling appointments.

        Integration of language models such as ChatGPT
        The Large Language Model (LLM) is the dynamic heart of your AI voice bot. We integrate leading LLMs such as ChatGPT, Anthropic, Mistral AI into your AI voice solution.

        Easy access from a website/application or phone number
        Accessible directly from your website or application, and/or from a specific telephone number,

        Inbound and outbound call management
        Manage a large number of calls, both incoming and outgoing, and cope with peaks in demand.

        Live call transfer
        Calls can be diverted to a human agent according to predefined criteria, for smooth, personalised management.

        Confidentiality and transparency
        Our AI voice agent solutions respect the confidentiality of conversations, with rigorous approaches to data security.

        Maximizing efficiency and profitability: the ROI of AI phone automation

        Integrating AI phone bots can markedly enhance the ROI for SMEs, even amidst challenging economic conditions, by reducing administrative workload, increasing operational efficiency, and boosting client satisfaction, leading to improved profitability and reduced operational costs over time.

        Get In Touch

        Interested in boosting your sales and operations with AI Phone automation? Versatik is here to assist, ready to unlock the potential of AI for your SME.

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