Custom AI Agents. Automate, Assist, Scale

The terms are often used interchangeably. In practice, an AI assistant generally refers to a conversational interface that helps the user (like ChatGPT), while an AI agent goes further: it acts autonomously, coordinates workflows, interacts with external systems, and makes decisions without constant human intervention. At Versatik, our AI agents combine both dimensions: conversational assistance and advanced AI automation.

AI agent orchestration involves coordinating multiple specialised agents within a multi-agent architecture. A primary agent (orchestrator) distributes tasks to the most qualified sub-agents — for example a FAQ agent, a quotes agent, a support agent. This intelligent orchestration enables complex workflows to be handled with the right expertise at every step, like a perfectly organised virtual team.

AI agents apply to many areas: automated phone reception (voicebot), lead qualification and follow-up, 24/7 customer support via chat and voice, automatic appointment management, incoming email processing, new customer onboarding, review collection, satisfaction surveys, and much more. Each agent is custom-built according to your business and processes.

The cost depends on the project's complexity: number of channels (voice, chat, email), required integrations (CRM, calendar, ERP), conversation volume, and level of customisation. Versatik offers a free 30-minute initial call to assess your needs and provide an estimate. Return on investment is generally seen within the first 2 to 3 months through productivity gains and reduced operating costs.

Yes. Our AI agents integrate natively with your business tools via APIs and the MCP Protocol (Model Context Protocol). Whether you use Salesforce, HubSpot, Google Calendar, Calendly, a proprietary ERP, or any other solution, the agent connects to your ecosystem to automate workflows without changing your working habits.

Yes. One of the major advantages of an AI agent is its permanent availability: 24 hours a day, 7 days a week, including public holidays. It can handle multiple conversations simultaneously, with no waiting time, across all configured channels (phone, chat, email, SMS, WhatsApp). Your customers get an immediate response at any time.

AI automation handles repetitive and time-consuming tasks: answering frequently asked questions, scheduling appointments, qualifying leads, sending reminders, processing emails. Your teams focus on high-value missions. Companies typically see a 40% to 60% reduction in time spent on administrative tasks, and a missed call rate that drops from 25–30% to under 5%.

Absolutely. All Versatik agents are hosted in Europe and GDPR compliant. Conversations are encrypted in transit and at rest, retention periods are configurable, and no data is shared with third parties. You retain full control over your data and your customers' data.

An AI workflow is a sequence of automated actions orchestrated by one or more AI agents. For example: an incoming call is analysed by the agent, the reason is qualified, an appointment is created in the calendar, an SMS confirmation is sent to the customer, and a summary is added to the CRM — all without human intervention. Orchestrating these workflows enables entire end-to-end business processes to be automated.

Deploying a Versatik AI agent typically takes 2 to 6 weeks depending on project complexity. The discovery phase (free) takes 30 minutes, followed by a design workshop, then agile development with regular deliverables that you validate at each step. The agent is operational quickly and continues to improve after deployment.

Yes. Our AI agents are multilingual by design. They can understand and respond in French, English, Spanish, German, Italian, Portuguese, Arabic, and over 25 languages in total. The agent automatically detects the caller's language and adapts its response — ideal for businesses with an international customer base.