Voice AI Agents: Automate Your Inbound and Outbound Calls with Versatik
Intelligent phone agents that understand natural language, speak over 30 languages, and connect to your business tools to answer 100% of your calls, 24/7.
What is a voice AI agent?
Much more than an interactive voice response system.
A voice AI agent is an intelligent phone assistant that goes far beyond traditional IVR. Thanks to natural language processing (NLP) and advanced language models, it understands the caller's speech, analyzes their intent in real time, queries your systems (CRM, calendar, knowledge base) and responds with a natural synthetic voice.
Sometimes called a voice AI bot, callbot AI or intelligent phone agent, the voice AI agent doesn't follow a rigid script: it reasons, adapts to the conversation context and executes concrete actions — appointment booking, call transfer, record updates — completely autonomously.
How does a Versatik voice AI agent work?
Agentik architecture: a primary agent and specialized sub-agents
The primary agent acts as the conductor: it identifies the caller's need and routes the conversation to the most relevant sub-agent. Each sub-agent is trained on a specific scope, with its own business rules, integrations, and tone of voice.
Features of Versatik voice AI agents
Benefits of voice AI agents for your business
For customer service
- Zero missed calls, even during peak times
- Drastic reduction in wait times
- 24/7 availability, including holidays
- Intelligent transfer to a human when needed
- Smooth and personalized customer experience
For sales and marketing
- Automatic qualification of inbound leads
- Automated and personalized phone follow-ups
- Increased conversion rates
- Automatic CRM record enrichment
- Sales performance tracking and analytics
Voice AI agents tailored to your industry
Security, hosting, and GDPR compliance
Ready to deploy your voice AI agents?
FAQ about voice AI agents
A voice AI agent uses speech recognition to convert speech to text, then an advanced language model to understand the caller's intent. It then queries your systems (CRM, calendar, knowledge base) via APIs to formulate a relevant response, delivered with a natural synthetic voice. The entire process happens in real time, within a few hundred milliseconds.
Versatik voice AI agents handle both inbound calls (reception, support, appointment booking, information) and outbound calls (sales follow-ups, reminders, satisfaction surveys, confirmations). They adapt to simple and complex scenarios thanks to the multi-agent Agentik architecture.
Yes. Our voice AI agents are multilingual by design and support over 30 languages. The agent automatically detects the caller's language and adapts its response, making it ideal for businesses with international clientele or multilingual call centers.
The agent connects in real time to your systems via APIs and the MCP protocol (Model Context Protocol). Whether you use Salesforce, HubSpot, Google Calendar, Calendly, or a proprietary ERP, the agent can read and write data in your tools without changing your work habits.
The cost depends on the project's complexity: number of lines, call volume, required integrations, and level of customization. Versatik offers a free 30-minute consultation to assess your needs and provide an estimate. Return on investment is typically seen within the first 2 to 3 months.
Deploying a Versatik voice AI agent typically takes between 2 and 6 weeks depending on project complexity. The discovery phase is free, followed by design, agile development, and production launch. The agent is operational quickly and continuously improves.
Any business that handles phone calls can benefit from a voice AI agent: call centers, e-commerce, SMBs, medical practices, real estate agencies, hotels, insurance companies, recruiters, and exporters. The solution adapts to your industry and call volumes.