Boost your ecommerce sales with a voicebot
Voice Chatbots for Ecommerce Sites
By integrating these automated communication systems, your commerce site will benefit from continuous 24/7 availability, ensuring uninterrupted customer support.
By integrating these automated communication systems, your commerce site will benefit from continuous 24/7 availability, ensuring uninterrupted customer support.
Near-human quality â automate repetitive processes â enrich customer experience.
What is an AI voicebot for an ecommerce site
For e-commerce sites, a voicebot, or voice bot, is a sophisticated technological system powered by Artificial Intelligence (AI). It is designed to engage in conversation with users and is capable of understanding and responding in spoken language. This advanced system can autonomously handle a wide range of customer queries, from simple requests to order tracking. It can provide detailed information, clarify doubts, and resolve problems, all without requiring direct human intervention. This makes it an invaluable tool for ecommerce sites.
AI voice agents for ecommerce sites: main benefits
By integrating an AI voice chatbot, your business radically transforms the way it interacts with its customers:
Use cases for an ecommerce voicebot
Customers with questions about products or services can call a dedicated number and be guided by an AI voicebot throughout their request. The AI can provide immediate answers to common questions, handle order-related queries, or direct the call to a human agent for more specialized assistance if needed. This system not only improves operational efficiency by automating repetitive tasks, but also helps improve the customer experience by reducing wait times and offering instant solutions.
In this case, AI is used to automate the multilingual incoming call management process. The system can automatically answer a large number of customer calls in multiple languages, ask questions to assess their needs, and provide accurate and relevant responses. It can also automatically update a database with the status of each call and the information collected.
In this scenario, AI is used to manage orders with customers in an automated manner. The customer calls a voicebot to find out if their order has shipped, and receives an immediate response.
In this scenario, AI is used to call back the customer and offer them a discount. If they are interested, they will receive a discount code by email or SMS.
24/7 multilingual customer service
- Inform about products / services, promotional campaigns, or service consumption
- Handles call spikes
- Reduces employee turnover
- Call transfer to human agents
- Organizes collected information in a CRM or other system
- Conversation analysis
- Accessible from website or phone number
Voice chatbots for call campaigns
- Performs telemarketing actions such as informing about a promotional campaign, new product or service
- Reduces employee turnover
- Appointment scheduling
- Product / service information
- Call transfer to human agents
- Organizes collected information in a CRM or other system
- Conversation analysis
- Accessible from website or phone number