Use AI voicebots to optimize SME performance
Voice Chatbots for Small and Medium Enterprises (SMEs)
Versatik offers an innovative AI voice agent solution specifically tailored to SMEs. Gain competitiveness by automating certain operations.
In an ever-evolving business environment where efficient customer service is paramount, Versatik offers an innovative AI voice agent solution specifically tailored to small and medium-sized enterprises (SMEs).
Gain competitiveness by automating certain operations and having 24/7 customer support for near-human voice interactions.
What is an AI voicebot for an SME
For an SME, a voice bot represents an advanced communication tool, operating through conversational artificial intelligence. A voicebot is designed to capture, interpret, and process human language during a conversation before responding naturally. Additionally, voicebots allow users to launch voice commands and receive information tailored to their request in return.
Whether to handle questions about products and services, for appointment scheduling, or for advanced features, voice bots provide immediate responses at a competitive cost. Engaging in conversation with a voice bot is as natural and intuitive as talking to a human, with the voicebot responding with its own "voice."
Versatik AI voice agents for SMEs: main benefits
By implementing an AI voice chatbot, your company's interactions with its customers are improved:
Example of optimized customer journey with an AI voice agent
The customer takes the initiative by calling a dedicated number or accessing the AI voicebot via a website.
An AI voice agent responds immediately, collecting necessary information for a personalized interaction.
Customers ask questions about products or services and receive comprehensive AI responses in the form of a conversation.
Collected information is seamlessly integrated into the CRM for optimized management and access.
Appointment scheduling, access to external services, transfer to a human agent if needed.
24/7 multilingual customer service
- Appointment scheduling
- Order management, etc.
- Product / service information by accessing the knowledge base
- Call transfer to agents
- Automates call routing to staff for complex task resolution
- Records necessary data in a CRM or other system
- Notifies agents by email
- Accessible from the web or a phone number
Voice chatbots for call campaigns
- Performs telemarketing actions and presents products or services
- Sends promotional codes by SMS
- Records responses in a CRM
- Encourages orders and repurchases
- Overdue payment follow-up
- Calls to conduct questionnaires for market research
- Calls to validate business information (database...)