AI voice bots  – Voice automation

Transforming sales and operations in 2024: the power of AI phone agents​​ and AI callers

Automate inbound and outbound calls to relieve human agents and significantly reduce waiting times.

Voicebots streamline your operations, enhances customer support, and boosts lead generation campaigns.As specialists in AI automation, Versatik is capable of setting up AI voicebots for your company in 30 languages, streamlining your operations for customer support or lead generation campaigns.

 

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The situation

Sometimes call centre staff are overwhelmed: peak periods, after-hours calls, seasonal campaigns. Customers can’t reach the service, leading to frustration and churn. Or they are not able to talk in their own language to receive information.

    The solution

    AI voicebots manage multiple calls 24/7 in various languages, handle numerous outbound calls simultaneously, take calls outside office hours, and relieve staff of routine tasks.

      The results

      This leads to increased first call resolution rates, reduced costs, shorter waiting times, 24 hours customer support, and higher customer satisfaction.

      What are AI voice bots

      A voice bot is a communication tool that utilizes conversational AI to capture, comprehend, and process human speech within a dialogue, and subsequently provides responses in natural language. Users can issue voice commands to these bots and receive appropriate responses.

      Voicebots offer instant, precise responses at a competitive price. Interacting with a voice bot feels akin to conversing with a human, as the bot replies in its own distinct “voice.”

      Leveraging advanced natural language processing techniques and sophisticated algorithms like those in ChatGPT, these AI voicebots facilitate personalized interactions during voice conversations. Serving a multitude of functions, from automated calls to customer support, AI-based voicebots are enhancing the competitive edge of businesses.

        The Agentik System: modular and specialized

        The Agentik system, offered by Versatik, is a main voice agent architecture, capable of piloting in real-time a “team” of specialized sub-agents, to offer complete coverage of your use cases: imagine a general agent for reception that redirects to specialized sub-agents.

        Customized Workflows

        The AI voice solution we offer is flexible, and we adapt to your specific needs. 

          AI voicebots to handle incoming calls

          24×7 Multilingual Customer Service

          • Appointment scheduling, reservations, tickets, and order management.
          • Product/service information through knowledge base access.
          • Call transfer to agents for complex tasks.
          • Data recording and organization in the CRM.
          • Email notifications to agents.
          • Accessible via web or phone.

          AI callers to make outbound calls

          Voice Chatbots for Call Campaigns

          • Conduct telemarketing actions and present products/services.
          • Share promotional codes.
          • Record responses in the CRM.
          • Encourage orders and repeat purchases.
          • Provide various information.
          • Conduct market research surveys.
          • Validate information in databases.

            Who should use voicebots?

            Business Sectors
            📞

            Call Centers

            Efficiently manage high call volumes, instantly respond to customer requests, and free human agents from repetitive tasks to focus on more complex issues.

            Discover our voicebots for call centers →
            🛡️

            Insurance Companies

            Voicebots can provide commercial information, handle claims, remind payment deadlines and offer quick assistance for common questions, thus improving efficiency and customer satisfaction, 24/7.

            🛒

            E-commerce Sites

            Provide product and order information, and launch commercial actions during cart abandonment, thus increasing conversions and improving customer experience.

            AI voice agent for your e-commerce site →
            🏢

            SMEs

            Unleash the power of AI. Designed with the latest advances in generative AI.

            Automated and optimized voice agent for your SME →
            🏨

            Hotel Industry

            Offer innovative services to your clientele, 24/7, (local information, room service...)

            AI voice agent for hotels →
            🌍

            Exporting Companies

            Manage automated conversations in 30 languages, with local phone numbers.

            Multilingual AI voice agent solution →
            🏠

            Real Estate Sector

            Handle call peaks, information requests, and appointment bookings automatically.

            Automated voice agent for your real estate agency →
            🗺️

            Tourism Offices

            A custom voice chatbot allows informing tourists in their language of choice, 24/7.

            Voicebot for tourist information points →
            👥

            Recruitment Agencies

            Streamline your recruitment process, attract top talent faster, reduce hiring times and find the perfect candidates for your company.

            Our HR voicebots →

            AI voice bots features

            Transcription

            We utilize advanced models to transcribe conversations, ensuring unparalleled accuracy.

            Latest Generation Synthetic Voices

            Our voicebots offer strikingly realistic voices in 30 languages, thanks to collaborations with industry leaders like ElevenLabs, OpenAI, and Deepgram.

            Call Automation in 30 Languages

            We automate incoming and outgoing calls internationally, providing local telephone numbers for closer customer contact.

            Seamless Integration with Other Information Systems

            Your AI voice bot interacts with external APIs, databases, and knowledge bases in real time, performing tasks like scheduling appointments, updating CRMs, or providing order status information. 

            Personalized functionalities

            Our AI voicebots go beyond standard automation by offering personalized experiences tailored to each customer. Leveraging user-specific data from integrated APIs, CRMs, and databases, the voicebot can recognize returning customers, recall past interactions, and adapt responses based on individual needs and preferences. This enables more meaningful and context-aware interactions, such as greeting a customer by name, recalling past inquiries, suggesting relevant services, or providing tailored recommendations based on historical preferences.

            Integration of Language Models like ChatGPT

            The Large Language Model (LLM) is the dynamic core of your AI voice bot. We integrate leading LLMs such as ChatGPT, Anthropic, and Mistral AI into your solution.

            Easy Access from Website/Application or Phone Number

            Your voice chatbot can be accessed from your website, application, or a specific telephone number for Callbots.

            Inbound and Outbound Call Management

            Manage high volumes of incoming and outgoing calls and handle peaks in demand efficiently.

            Live Call Transfer

            Calls can be seamlessly transferred to a human agent based on predefined criteria for personalized management.

            Confidentiality and Transparency

            Our AI voice agent solutions respect conversation confidentiality, employing rigorous data security measures and encryption methods to safeguard customer information.

              Why using AI voicebots

              Efficiency and Automation

              Versatik’s AI voice bots can handle hundreds of calls simultaneously, increasing business efficiency without raising costs.

              Personalization

              AI voice bots offer customized interactions at scale. Unlike traditional systems, they use advanced algorithms to tailor responses based on customer reactions and information.

              Seamless Integration

              Unmatched flexibility for integrating your voicebot. With our services, you can acquire a phone number linked to your bot in many countries worldwide, or utilize the SIP protocol to connect it to your existing telephony infrastructure. Additionally, you have the option to incorporate our voicebot into your website.

               

              Inclusiveness

              Voice chatbots provide accessibility for the visually impaired by enabling interaction and access to information without visual support.

              Enhancing Human Interaction

              AI voice agents handle routine tasks, freeing teams to build more meaningful customer relationships, improving the overall experience.

              Real-Time Adaptability

              AI voice bots adapt dynamically to conversations, ensuring smooth dialogue flow and analyzing sentiments for a natural interaction.

                AI voice bots for different use cases

                Automating lead generation for a tech startup

                A tech startup specializing in cloud solutions is struggling with the manual process of lead generation, which is both time-consuming and inefficient. The challenge is to scale their outreach without compromising the quality of interactions.

                Solution: Versatik’s AI phone agents is deployed to automate the initial outreach process. the agents were programmed to call potential leads, introduce the startup’s services, and gauge interest based on predefined criteria such as business size and current solutions used.

                Outcome: the startup sees a 3X increase in qualified leads per month. the AI phone agents efficiently filtered through the leads, allowing the sales team to focus on high-potential prospects. customer feedback highlighted the personalization of calls, with many expressing surprise at the AI’s human-like interaction

                Automating lead generation for a tech startup

                A tech startup specializing in cloud solutions is struggling with the manual process of lead generation, which is both time-consuming and inefficient. The challenge is to scale their outreach without compromising the quality of interactions.

                Solution: Versatik’s AI phone agents is deployed to automate the initial outreach process. the agents were programmed to call potential leads, introduce the startup’s services, and gauge interest based on predefined criteria such as business size and current solutions used.

                Outcome: the startup sees a 3X increase in qualified leads per month. the AI phone agents efficiently filtered through the leads, allowing the sales team to focus on high-potential prospects. customer feedback highlighted the personalization of calls, with many expressing surprise at the AI’s human-like interaction

                Enhancing customer support for an online retailer scenari

                An online retailer faced challenges in managing high volumes of customer inquiries, especially during peak seasons. they need a solution to provide timely, personalized support without significantly expanding their human support team.

                Solution: implementing Versatik’s AI phone agents enabled the retailer to offer 24/7 customer support. The agents are integrated with the retailer’s database to access order histories and provide customers with updates on orders, returns, and product queries. for complex issues requiring human intervention, the system seamlessly transfers calls to human operators.

                Outcome: the retailer reports a 40% reduction in wait times and a significant improvement in customer satisfaction scores. The AI agents handles common inquiries efficiently, freeing up human operators to tackle more complex issues. this led to improved operational efficiency and a better customer experience

                Y

                Y

                Streamlining sales processes for a real estate agency

                Scenario: a real estate agency wants to improve its sales process by ensuring timely follow-ups on property inquiries and automating routine communication tasks, such as appointment reminders and property information dissemination.

                Solution: Versatik’s AI phone agents are customized for the real estate agency to make follow-up calls to prospects who showed interest in properties. The  AI agents provides detailed property information, answering common questions, and schedule viewings.

                Outcome: the agency experiences a 25% increase in successful viewings and a notable improvement in customer engagement. Agency employees appreciates the reduced administrative burden, allowing them to focus on closing sales and providing a high-touch customer service experience.

                Optimizing client communication for a sports coach

                Scenario: A sports coach sought to improve client communication and session management without reducing coaching time.

                Solution: Versatik’s AI phone agents automated session reminders, progress updates, and rescheduling, personalized with motivational messages.

                Outcome: The coach noted a 30% increase in punctual session starts and enhanced client satisfaction, allowing more focus on quality coaching and a better client experience.

                Maximizing efficiency and profitability: the ROI of AI phone automation

                Incorporating AI automation, particularly through Ai phone bots, can positively impact a business’s return on investment, proving especially valuable in challenging economic conditions. The benefits of AI phone automation—such as lowering customer service costs, enhancing operational efficiency, and boosting customer satisfaction—can significantly increase revenue while decreasing long-term expenses.

                Get In Touch

                Interested in elevating your sales and operations with the power of AI Phone automation? Versatik is here to help.

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